Shipping policy
At Lumessa, we aim to process and deliver your order as quickly and smoothly as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website.
By placing an order with Lumessa, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.
Order Processing
All orders are processed within 1–3 business days after your order has been successfully placed.
Orders are not processed or shipped on weekends or public holidays. During periods of high demand, product launches, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and delivery information.
Shipping Times
Estimated delivery times vary depending on your location.
Typical delivery times are:
United Kingdom: 5–9 business days
Europe: 6–12 business days
International: 7–15 business days
Please note that these delivery times are estimates only and may vary depending on shipping carrier operations, customs processing, weather conditions, or other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on your delivery location and any active promotions.
From time to time, Lumessa may offer free shipping promotions. When applicable, these offers will be clearly displayed on our website during checkout.
Shipping charges are non-refundable, except in cases where an item arrives damaged or defective.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update after shipment as the carrier processes the parcel.
If you do not receive your tracking email within a few days of placing your order, please contact us and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Lumessa cannot be held responsible for orders shipped to incorrect addresses due to customer error, including:
Incorrect or incomplete addresses
Missing apartment or unit numbers
Incorrect postcode or city details
If a parcel is returned to us due to incorrect shipping information, we may offer to reship the order at the customer’s expense or issue a refund minus the original shipping cost, at our discretion.
Lost or Delayed Packages
Once an order has been shipped and handed over to the courier, delivery is managed by the shipping carrier.
While we do our best to assist customers with tracking and communication, Lumessa is not responsible for shipping delays caused by:
Courier service disruptions
Customs processing
Weather events
Industrial action or transportation delays
If your parcel appears delayed or lost, please contact our support team and we will help investigate the issue with the carrier.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
Your order number
A description of the issue
Clear photos of the damaged product and packaging
Our support team will review the claim and determine whether a replacement, refund, or store credit will be issued.
Contact Us
If you have any questions about shipping or delivery, please contact our support team:
Email: support@lumessa.com
We aim to respond to all inquiries within 2–3 business days.
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